Shared Services Manager

Location: Liverpool

Job Type: Full Time Permanent (Office Based)

Salary: Competitive

Job Ref: LIVERPOOL/SSM/99

Nurseplus are looking for a Shared Service Manager to lead, support and manage the development and day to day running of all shared services operations being delivered from our central Liverpool hub.

The Shared Services Manager will be responsible for developing and managing a central services operations and performance plan, to support the business and our branches in attaining our sales strategy and company sales goals and profitability in accordance with agreed KPIs. The Shared Service Manager will proactively drive operational success through maximising relationships with internal and existing clients, implementing strategies to achieve high levels of worker engagement and the provision of a ‘best in class’ support function, driving Liverpool Shared Services as a Centre of Excellence.

Benefits of working with Nurseplus as a Shared Services Manager:

• Salary: Competitive

• Company incentive schemes

• A structured pathway for your career development

• Contributory pension scheme

• Company Healthcare scheme

• Company discounts scheme for high street retailers

• Your birthday off

• Cycle to work scheme

• Generous maternity and paternity benefits

The main duties of the Shared Services Manager role include:

• Drive recruitment, resourcing, onboarding, and pre-employment screening services.

• Ensure exceptional customer service for internal and external clients.

• Act as point of escalation for recruitment and resourcing matters.

• Support branches in increasing staff out working and developing recruitment strategies.

• Manage team performance and development effectively.

• Monitor centre performance against targets and maintain accurate records

• Manage compliance with statutory legislation and contractual requirements.

• Ensure recruitment processes adhere to policies and legislation.

• Work flexibly, visiting branch sites and Nurseplus operations as needed.

• Maintain strong working relationships and demonstrate Nurseplus values.

• Undertake additional duties as required.

What we are looking for in a successful candidate:

• Excellent organisational, communication and time management skills

• Excellent Customer Service Skills with the ability to build and maintain effective working relationships both internally and externally

• Excellent leadership and problem-solving attributes

• Solutions focused with the ability to make decisions

• IT literate with the ability to analyse data and produce meaningful reports

• Previous experience of working within a busy support services environment

• Track record in successful internal and external client relationship management

• Experience of working to tight deadlines and within contractual targets

• Proven experience of successfully leading and developing a team

• Proficient in the use of Microsoft Office products

• Current UK driving licence and a willingness to travel

About us

Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers.

INDPRM