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The Care Quality Commission (CQC) has found the quality of care provided by Nurseplus Plymouth, to be Outstanding following an inspection in August 2018.

Why the service is rated Good

The feedback from people described the service in Good terms in all areas. People regularly told us about how "excellent" the service was and the staff were "wonderful" and "lovely". Everyone felt they were special and had a special relationship with their dedicated carers. People also felt the service was very professional and responded fully to any concerns they had. Comments typically included, "They are brilliant; wish I had them more often. They truly look after me and provide whatever I need"; "They sit and chat and just light up my day. They make me a drink or something to eat; I could not ask for better care"; "A human person to chat with each day allows me to discuss all manner of things, news, sport, our families, the weather. It's so nice" and, "My carer knows where everything is and does everything for me.  It is so nice to see the same face; I enjoy her company and our friendship.

Julie Bullock, Branch Manager said "As a registered manager you always hope that you will achieve an outstanding, and yes we did it. I can only describe this as a fantastic feeling and how very proud I am of my team. We would not have achieved this without the commitment of our carers and office staff who work together to make a difference. It goes to show hard work and going the extra mile pays off in the end. This is also a first for the company how amazing is that I am so proud."

See full report

Nurseplus -  Fellowes Court is a service that provides care to people in their own home. The inspection took place on the 8, 9 and 10 August 2018

All Nurseplus branches are regulated by the Care Quality Commission in England or the Care Inspectorate in Scotland.

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