To receive an ‘Outstanding’ with the CQC is our ultimate aim, at Nurseplus we invest heavily into our training, compliance and reporting systems to ensure we offer the highest quality staff in order to provide a safe and effective service, to be awarded this recognition is an amazing achievement and is testament to our amazing staff, both in the office and in the field.
Amongst the comments from the inspector, it was noted –
- People received effective care and treatment from competent, knowledgeable and skilled staff who had the relevant qualifications to meet their needs. The provider had a good system to monitor all staff had regular training and refresher training to keep them up to date with best practice. Training methods included online, face to face training and competency assessments.
- The staff treated people with kindness, compassion and were respectful. Staff interacted well with people and their relatives when providing care.
- Staff felt well supported and had regular supervision and an annual appraisal to discuss their further development and any training needs.
Jane Dickinson, Nurseplus Truro Branch Manager said “I am thrilled that the hard work done each and every day by our team has been recognised through this report. We have a tight-knit staff team here and we put our clients at the heart of everything we do. First and foremost Nurseplus Truro is here to support the local community. It is a pleasure to provide a service for so many wonderful people, but it is always nice to hear that you’re getting things right”
Nurseplus Truro were also recognised for going above and beyond for their clients, examples include:
- The registered manager had held a 'Digni-tea' day earlier in February 2019. This acknowledged the importance of dignity in care and provided information for staff, people and their families to share over a cup of tea and cake.
- The 'Young at heart club' is held in the service offices once a month and people were bought in, by staff, to enjoy tea, cake and the company of others. A variety of information and offers of support and advice would be provided at the events to further enhance their quality of life.
- Some people that were supported by Nurseplus UK were living with dementia. Staff suggested they may benefit from using 'twiddle' muffs. These were brightly coloured knitted woollen muffs with a variety of textures including buttons, tinsel and ribbons. A relative of one staff member offered to make them. They were intricate, decorative and beautifully soft woollen muffs. One person who was visited at home proudly showed the inspector her 'twiddle' muff and was getting great enjoyment out of it.
- Staff wanted to further enhance their communication with people who did not hear well. Some staff members had learnt some British Sign Language (BSL) in order to help with communication.
"It’s great to see a team with so much passion in what they do and the ‘Outstanding’ rating is a testament to the team’s hard work and dedication. A huge well done and congratulations to the team in Truro!" Vicki Gidalla, Clinical Compliance & Training Director
Well done to the team at Nurseplus Truro, an outstanding achievement with an outstanding result!
Our Truro office are always recruiting for caring individuals to join our amazing teams, apply today
Team photo: Shaun Mitchell, Trainer, Debbie Davies. Homecare co-ordinator, Jamie Cowling, Recruitment consultant, Hannah Gillings, Senior Homecare co-ordinator, Jane Dickinson, Branch Manager and Walter Zimmerman, Recruitment consultant